You have your application and now you need someone to monitor it. What if you could reduce your time to identify and fix downtime incidents before they impact your business? You can. We'll do it for you, while you utilize internal resources for other purposes. Our engineers work on location with your team during our thorough ‘Knowledge Transfer’ process to co-develop communication standards and processes for long-term maintenance engagements.
Our state-of-the-art facilities and engineers make our application management services an integral part of your success by managing feature enhancements, patches/service packs and help desk services, web-based, email and voice-based, and we do it 24/7. Our proven process emphasizes training on location with your maintenance team to ensure seamless transfer of both domain and application knowledge, while conveying complete transparency to end users.
You get it all; cost effective professional services when and where you need them, tailored to your specific, evolving needs. That's the benefit of outsourcing to Atlas Systems. Our clients know what it takes to stay ahead of the game, and they use our services to gain the advantage over their competition.
We'll put you first.
APPLICATION MANAGEMENT SERVICES
- Rationalization: Application rationalization and ROI calculations- Outsourcing assessment - Production support: Strategic planning, help desk, systems monitoring, interface management and HR transition- Maintenance support: Problem solving, enhancement support, implementation support- Performance support: Performance evaluation, batch optimization, external interface management, resource projections