How Himalaya Wellness Transformed Research and Operations with AI

A story of scaling consumer insights, simplifying document access, and building a secure foundation for the future of work.

About the Client

Himalaya Wellness is a global wellness company with a heritage in natural products and a growing international footprint. Its growth depends on two things: timely consumer insights and efficient internal operations. Both had been limited by manual, resource-heavy processes.

Atlas was a true partner in developing HiGPT for our team. Their tailored solutions helped us derive insights faster, eliminate repetitive work, and access data more efficiently. It’s been truly time-saving and impactful.

— Team Himalaya Wellness

Challenges That Held the Team Back

The Himalaya Wellness team was spending too much time wrestling with information instead of using it.

Consumer research bottlenecks

Interviews required translation across multiple languages
Analysts rewatched the same recordings two or three times to capture details
Preparing presentations added another round of review
As a result, only two or three studies could be completed per month

Operational inefficiencies

Knowledge was scattered across PDFs, Word files, Excel sheets, scanned images, and databases
Employees spent hours searching, copying snippets, and piecing together content for routine questions
Sharing files meant passing large documents around, leading to duplication and version issues
Security was difficult to enforce, since not all employees should have access to every file
Access had to be managed by department and role, ensuring that teams like R&D, IT, and Finance could view only the documents relevant to them

The Breakthrough: AI and Document Intelligence by Atlas Systems

Transforming Consumer Research

Atlas Systems introduced a language-agnostic AI platform that could process feedback in multiple languages without translation. Instead of rewatching recordings repeatedly, analysts received structured outputs in Excel-style tables where raw comments and synthesized insights appeared side by side.

Dashboard Screen

The system even pulled out verbatims and snippets ready for executive presentations. Researchers could finally focus on interpreting insights rather than wrestling with transcripts.

Expanding to Enterprise Documents

Encouraged by these results, the client asked: “Can we do this across all our documents?”

Atlas Systems built a secure document and database intelligence platform that could read across PDFs, Word files, Excel sheets, scanned images, and structured databases. A standout capability was Excel parsing, where the system delivered not just raw numbers but business-analyst-style summaries and implications.

All-in-One Query Panel

The solution ran in the client’s Azure environment with Active Directory authentication and role-based access controls, ensuring security and compliance. Employees could now query multiple documents at once and receive clear, citation-backed answers in seconds.

70% quicker turnaround
for consumer studies

80% faster document processing
with higher accuracy

Cost savings and higher productivity
through less translation and manual entry

Results That Changed the Pace of Work

Atlas Systems delivered solutions that felt practical and secure. The transformation was immediate and measurable:

70% quicker turnaround for consumer studies, reducing weeks of work to days

80% faster document processing with higher accuracy and reduced errors

Unified analysis across languages and formats, removing translation and format bottlenecks

Research capacity unlocked, scaling well beyond two or three studies per month

Cost savings from fewer translations and less manual entry

Higher productivity, with staff freed from repetitive tasks to focus on decision-making