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Vendor Performance & Remediation Tracker

Turn vendor SLA misses into automated remediation with this tracker

  • Vendor Performance Scorecard by KPI
  • SLA and Service Level Tracking
  • Incident and Issue Log
  • Remediation Request and Tracking
  • Escalation Triggers and Approval Workflow
  • Total Weighted Score Calculation
  • Status Dashboard and Trending
  • Audit Trail and Documentation
Vendor Performance & Remediation Tracker
 

Vendor performance doesn't track itself. This template consolidates KPIs, performance scores, and remediation workflows in one place. SLA misses trigger automatic escalation. Remediation status is tracked. Audit trail is built in. Your team knows exactly which vendors are at risk.

Vendor performance doesn't track itself. This template consolidates KPIs, performance scores, and remediation workflows in one place. SLA misses trigger automatic escalation. Remediation status is tracked. Audit trail is built in. Your team knows exactly which vendors are at risk.

Why consistency matters

Vendor risk assessment is foundational to everything downstream: tiering decisions, monitoring priorities, remediation focus, board reporting. If your assessment is ad-hoc, everything else is unreliable.

A solid assessment framework gives you:

  • Comparable vendor scores - actually compare vendors against each other
  • Audit-ready documentation - show auditors exactly how you assessed and why
  • Faster cycles - standardized questions mean less customization
  • Clear escalation triggers - when a score drops, you know what to do

How to use this:

You have two paths forward. You can build this yourself using the template. Start by customizing it for your specific industry and risk profile, then send it to vendors to complete. As responses come in, you'll track them in a spreadsheet and score them manually. It takes time and effort to coordinate, but you own the entire process and can adjust it whenever you need.

Alternatively you can use ComplyScore®.
Instead of vendors filling out spreadsheets and you doing manual scoring, vendors answer once in the platform and scoring happens automatically. Risk trends appear in real-time, so you're not waiting weeks for data. Every vendor gets assessed using the exact same framework without shifting criteria or inconsistencies.
And here's the key difference: monitoring continues automatically without you having to rebuild the framework every quarter.