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Custom Provider and Network Surveys for Health Plan Intelligence and Compliance

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Custom Design

Built for your specific objective

Independent Execution

Credible, unbiased results 

Actionable Reports

Ready for leadership and regulators

Custom Provider and Network Surveys for Health Plan Intelligence and Compliance

Standard Surveys Answer Standard Questions. Your Network Has Specific Ones.

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Gaps Compliance Surveys Don’t Reveal

CMS surveys confirm thresholds, not where access gaps are growing, specialties are strained, or regions are underserved. 

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Provider Friction Hidden Until It Hurts

Claims and prior auth issues show up late. Provider feedback surfaces operational friction before it impacts revenue. 

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Attrition Without Clear Signals

 Member exits rarely come with reasons. Without structured outreach, you lose insight needed to prevent repeat churn. 

[01] Provider Satisfaction Surveys

Understand How In-Network Providers Experience Your Plan

  • Surveys in-network providers on claim processing, prior authorization, UM policies, and communication
  • Identifies administrative burden points that contribute to provider attrition and network instability
  • Measures provider perceptions of plan responsiveness, contracting clarity, and operational support
  • Results benchmarked and reported with actionable recommendations for network operations teams
Provider Satisfaction Surveys

[02] Network Adequacy Assessments

Validate That Your Network Meets Access Standards in Practice

  • Assesses provider-to-member ratios, geographic access, and specialty coverage by region
  • Measures appointment availability beyond the CMS threshold to surface emerging adequacy gaps
  • Identifies specialties and markets where coverage is thinning before they become compliance findings
  • Supports NCQA network adequacy documentation and state regulatory reporting requirements
Network Adequacy Assessments

[03] Member Experience Surveys

Capture the Member Experience Before It Becomes Attrition

  • Measures member satisfaction with care access, benefit clarity, and plan communications
  • Disenrollment surveys capture root cause intelligence from members who have already left
  • Covers CAHPS-adjacent dimensions to support quality program planning and Star Ratings improvement
  • Results segmented by product line, geography, and member demographic for targeted action
Member Satisfaction and Disenrollment Surveys

[04] Custom Network Surveys

Design a Survey Around Any Network or Operational Question

  • Survey scope, methodology, and outreach protocol designed to your specific objective
  • Covers delegation oversight assessments, IPA compliance verification, and provider data accuracy audits
  • Layered outreach allows multiple survey purposes to be addressed in a single provider contact
  • Delivered with documented methodology, full response data, and statistical analysis
Custom Network and Compliance Surveys

FAQs

How is this different from the CMS Appointment Wait Time Survey?

The CMS Appointment Wait Time Survey is a mandated annual survey with a fixed scope, specific thresholds, and a May 31 submission deadline. Ad hoc surveys are commissioned on demand for any network intelligence objective your plan defines, with no regulatory submission requirement unless you choose to use the results that way. 

Can multiple survey objectives be combined into one outreach effort?

Yes. Layering survey purposes reduces provider contact fatigue and is a more efficient use of your provider data. Atlas designs multi-objective outreach programs that gather network adequacy data, provider satisfaction indicators, and compliance verification in a single coordinated effort.

Who typically commissions these surveys?

Network operations leaders use provider satisfaction and adequacy surveys for strategic planning. Quality and compliance teams use them to prepare for NCQA reviews and CMS audits. Medical directors use member experience and disenrollment surveys to inform benefit and care management decisions. 

How long does a custom survey take to complete?

Scope determines timeline. A focused provider satisfaction survey for a regional network typically completes in four to six weeks from design to final report. A comprehensive multi-product network adequacy assessment takes eight to ten weeks. Atlas provides a timeline estimate at the scoping stage.