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Hosted Online Provider Directory for Members Who Expect Accurate Results

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Automated Updates

Scheduled refresh cycles

60% Fewer Complaints

Improved data accuracy

Mobile-First

Works on every device

Hosted Online Provider Directory for Members Who Expect Accurate Results

Directory Errors Push 40% of Members to Google Instead

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Members Stop Trusting the Directory

One wrong number or closed practice sends members to Google. Atlas research shows 40% already trust Google more than their health plan directory. 

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Quarterly Updates Cannot Keep Pace

Provider data changes daily. A directory refreshed every 90 days is already inaccurate before the next cycle runs. 

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Manual Publishing Creates Compliance Exposure

CMS requires directory updates within two business days. Manual file exports and vendor handoffs make that standard impossible to meet. 

[01] Automated Update Publishing

Current Data, Published on Your Schedule

  • Validated provider data pushes to hosted directories on defined cycles, weekly, bi-weekly, or monthly
  • Update cycles run significantly faster than traditional quarterly manual refreshes
  • Automated publishing eliminates manual file exports and IT coordination between teams
  • Verification timestamps show members when provider information was last validated
Automated Update Publishing

[02] Advanced Search and Filtering

Members Find the Right Provider in One Search

  • Filter by specialty, radius, gender, languages, acceptance status, telehealth, and accessibility
  • Interactive maps with distance calculations and mobile directions
  • Smart search handles common terminology variations without requiring exact match inputs
  • Saved searches allow members to return to previous results without repeating the process
Advanced Search & Filtering

[03] Mobile-Responsive and ADA-Compliant

Built for Every Member, Every Device

  • Seamless function on phones and tablets without a separate mobile version
  • Section 508 and ADA compliance with full screen reader support built in
  • Fast load times with optimized data delivery regardless of connection speed
  • Progressive web app capabilities for reliable performance across all platforms
Mobile-Responsive & ADA-Compliant

[04] White-Labeled and Embedded

Your Directory, Your Brand

  • Match your organization's branding, colors, and visual identity across the full directory
  • Embeddable widgets for existing member portals and landing pages
  • Single sign-on filters results to show only in-network providers for each member's specific plan
  • Custom domain support keeps members within your digital environment
White-Labeled & Embedded

FAQs

How quickly do updates appear in the directory after a provider change?

High-priority changes such as practice closures and provider terminations push immediately. All other validated updates appear within 24 hours of the scheduled refresh cycle completing. 

Can members see only their plan's in-network providers?

Yes. Single sign-on authentication filters directory results to show only providers participating in the member's specific plan and product. Members searching without authentication see the full network. 

Do you host the directory or integrate with our existing site?

Both options are available. PRIME® provides complete hosting with your branding applied, or embeddable widgets that integrate directly into your existing member portal without replacing it. 

How does the mobile experience differ from desktop?

Mobile emphasizes location-based results, click-to-call functionality, and map-first navigation. Desktop provides expanded filtering options, detailed provider profiles, and side-by-side comparison capabilities. 

How does this connect to the validated provider data in PRIME®?

The hosted directory draws directly from the same governed provider records maintained by the PRIME® Provider Data Management Engine. There is no separate data layer to maintain or synchronize manually. When provider data is updated in PRIME®, the directory reflects it on the next scheduled publishing cycle.