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Glossary › SLA Enforcement
What is SLA Enforcement?
SLA enforcement tracks vendor performance metrics, uptime, responsiveness, and issue resolution obligations. It ensures vendors adhere to agreed service levels and triggers remediation if they fall short. In TPRM, it strengthens operational governance.
FAQs
Why enforce SLAs?
To maintain consistent service quality.
What if SLAs are missed?
Penalties, remediation, or escalation may occur.
Do SLAs affect vendor risk?
Yes, chronic SLA failures raise risk levels.
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