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Glossary › Vendor Performance Risk
What is Vendor Performance Risk?
Vendor performance risk evaluates uptime, latency, quality metrics, responsiveness, capacity, and SLA adherence. Failures affect service delivery, customer satisfaction, and operational continuity. In TPRM, performance risk is monitored throughout the vendor lifecycle.
FAQs
What causes performance risk?
Poor service quality, outages, or resource gaps.
Can SLAs mitigate performance risk?
Yes, by setting enforceable expectations.
Should performance be monitored continuously?
Yes, for critical vendors.
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